1. Introduction
Barbeques Today Limited ("Barbeques Today", "we", "our", or "us") is committed to protecting the privacy and security of our customers, website visitors, suppliers, and business partners.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase products, request services, contact us, subscribe to our marketing communications, or otherwise interact with us.
We process personal data in accordance with the Data Protection Act, 2019 of Kenya, applicable regulations, and internationally recognized privacy and security standards.
By using our website, you consent to the collection and use of information as described in this Privacy Policy.
2. Data Controller
Barbeques Today Limited is the Data Controller responsible for determining how your personal information is collected and used.
Contact Information
Barbeques Today Limited
Website: www.bbqstoday.co.ke
Email: info@bbqstoday.co.ke
Telephone: +254 716 272472 / +254 704 273472
Location: Nairobi, Kenya
3. Information We Collect
We may collect and process the following categories of personal data:
Personal Identification Information
Full name
Company name
Email address
Telephone number
Delivery address
Billing address
Transaction Information
Products purchased
Order history
Delivery information
Payment transaction references
Note: We do not store your payment card details on our systems. Payment processing is handled through secure third-party payment providers.
Technical Information
IP address
Browser type and version
Device information
Operating system
Website usage statistics
Cookies and similar technologies
Marketing Information
Communication preferences
Newsletter subscriptions
Responses to promotions and surveys
4. How We Collect Information
We collect information when you:
Visit our website
Create an account
Place an order
Request a quotation
Contact us by phone, email, WhatsApp, or social media
Subscribe to newsletters
Participate in promotions or events
Submit forms through our website
We may also collect information automatically through cookies and analytics tools.
5. Purpose of Processing Personal Data
We process personal data for the following purposes:
Order Fulfilment
Processing orders
Delivering products
Managing warranties and after-sales support
Customer Service
Responding to enquiries
Providing technical assistance
Managing complaints and feedback
Marketing Communications
Sending promotional offers
Informing customers about new products and services
Sharing event invitations and company updates
You may opt out of marketing communications at any time.
Website Improvement
Monitoring website performance
Enhancing user experience
Analysing website traffic and usage patterns
Legal and Regulatory Compliance
Compliance with tax, accounting, and legal obligations
Fraud prevention and detection
Protection of our legal rights
6. Legal Basis for Processing
We process personal data based on one or more of the following lawful grounds:
Consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests where applicable
7. Sharing of Personal Information
We do not sell or rent personal information to third parties.
We may share personal data with:
Service Providers
Payment processors
Delivery and logistics partners
Website hosting providers
IT and cybersecurity providers
Marketing and communication platforms
Legal Authorities
Where required by law, regulation, court order, or government authority.
Business Transfers
In connection with a merger, acquisition, restructuring, or sale of assets.
All third parties are required to maintain appropriate security and confidentiality safeguards.
8. International Data Transfers
Some of our service providers may process data outside Kenya.
Where personal data is transferred internationally, we will take reasonable measures to ensure that adequate safeguards are in place and that such transfers comply with the Data Protection Act, 2019.
9. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes described in this Policy
Meet legal, tax, and accounting requirements
Resolve disputes
Enforce contractual obligations
When data is no longer required, it will be securely deleted or anonymized.
10. Security of Personal Data
We implement appropriate technical and organizational measures to protect personal information against:
Unauthorized access
Accidental loss
Alteration
Disclosure
Destruction
These measures include:
Secure hosting environments
Access controls
Password protection
Encryption where appropriate
Regular security monitoring
While we strive to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Enhance user experience
Users may manage cookie preferences through their browser settings.
Disabling cookies may affect certain website functionality.
12. Your Rights Under Kenyan Data Protection Law
Subject to applicable law, you have the right to:
Be informed about the use of your personal data
Access your personal information
Correct inaccurate information
Request deletion of personal information
Object to certain processing activities
Withdraw consent where processing is based on consent
Restrict processing in certain circumstances
Request data portability where applicable
To exercise any of these rights, please contact us using the details provided in this Policy.
13. Marketing Communications
We may send promotional emails, SMS messages, WhatsApp messages, or other marketing communications where permitted by law.
You may unsubscribe or opt out at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
Replying with an opt-out request where applicable
14. Children's Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to delete it.
15. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any third-party sites they visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be posted on this page together with the revised effective date.
17. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact:
Barbeques Today Limited
Website: www.bbqstoday.co.ke
Email: info@bbqstoday.co.ke
Telephone: +254 716 272472 / +254 704 273472
Nairobi, Kenya
By using our website, you acknowledge that you have read and understood this Privacy Policy.